Using a VAT refund service means trusting someone with your identity, your purchases and your money. VatCake takes that responsibility seriously.
Our Trust Centre explains how we protect your information, verify identities, prevent fraud and safeguard every step of the VAT refund journey.
Privacy
How we collect, use and protect your personal information throughout the VAT refund process.
READ MOREWhy we ask for information
Plain-English explanations of why we ask for passport, selfie, address, receipts and refund details.
READ MORETerms of Service
The rules and conditions that apply when you create an account and use VatCake.
READ MORESupport
How to reach our support team if you have a question, run into an issue, or need help.
READ MOREIf we ask for information, we explain why we need it.
We collect the information needed to provide the VAT refund service, verify eligibility, prevent fraud and comply with legal obligations.
Your identity, receipts and refund information are protected using modern security practices.
VatCake does not sell personal information.
Privacy and security are ongoing commitments, not one-off projects.