Cookie Policy

How the Tax Back Europe website uses cookies and similar technologies.
Version 1.0 | Last updated: July 2026

1. The short version

The Tax Back Europe website uses a small number of cookies and similar technologies. We use strictly necessary cookies to keep the website secure and to allow our “Register interest” form to work.

We do not currently use analytics cookies, advertising cookies, retargeting pixels or marketing tracking tools.

Some third-party content on the website, including Google Fonts and embedded YouTube videos served through Embedly, may involve information being sent to third-party providers. YouTube and Embedly may set their own cookies or similar technologies when video content is loaded or played.

You can control cookies through your browser settings. The website will provide a cookie banner and Cookie Settings tool so that visitors can manage optional cookies and similar technologies.

2. Who we are

This Cookie Policy applies to the Tax Back Europe website, including pages used to provide information about the VatCake app and service.

VatCake is operated by Retail Export Scheme Partners Ltd, trading as Tax Back Europe. For questions about this Cookie Policy, please contact us at privacy@taxbackeurope.com.

3. What cookies are

Cookies are small text files placed on your device when you visit a website. They are commonly used to help a website work, remember choices, protect forms, understand website usage or support embedded content.

This policy also covers similar technologies, including scripts, embedded content, content delivery services and other technologies that may store information on your device or read information from it.

4. How we use cookies and similar technologies

We use cookies and similar technologies for the following purposes:

• to keep the website secure;
• to protect forms from misuse, spam and cross-site request forgery;
• to load the website correctly and support basic site functionality;
• to display third-party content such as fonts and embedded videos;
• to support video playback when a visitor chooses to interact with embedded video content.

6. Strictly necessary cookies

Strictly necessary cookies are needed for the website to work securely and for requested functions, such as submitting a form. These cookies are always active and cannot be switched off through our website because they are required for core website functionality.

At launch, the website uses necessary cookies for Cloudflare security and Webflow form protection.

7. Analytics and advertising cookies

We do not currently use analytics tools such as Google Analytics, Google Tag Manager, Webflow Analyze, Plausible, Fathom, Hotjar, Microsoft Clarity, Mixpanel or Amplitude.

We do not currently use advertising or retargeting tools such as Google Ads, Meta/Facebook Pixel, LinkedIn Insight Tag, TikTok Pixel, X/Twitter pixel, affiliate tracking or ad conversion tracking.

If we add analytics, advertising or marketing tools in the future, we will update this Cookie Policy and, where required, ask for consent before those tools are used.

8. Embedded videos

The website may contain embedded videos hosted on YouTube. The current video embeds are served through Webflow’s video functionality using Embedly as an intermediary service, which then loads the YouTube player.

When embedded video content loads or when you press play, Embedly and YouTube/Google may receive information such as your IP address, browser information and viewing interaction. They may also set their own cookies or similar technologies to support video playback, remember player preferences, measure viewing activity or support their own services.

These third-party services are controlled by their respective providers. Their use of cookies and data is governed by their own policies.

The website will use a cookie banner and Cookie Settings tool to manage optional third-party embedded content cookies where technically possible, including cookies relating to YouTube and Embedly video content. You can also control third-party cookies through your browser settings.

9. Google Fonts and other external scripts

The website uses Google Fonts to display typography consistently. Google Fonts may not set cookies, but loading fonts can involve sending your IP address and browser information to Google’s font-serving infrastructure.

These third-party services are controlled by their respective providers. Their use of cookies and data is governed by their own policies.

10. Forms

The website includes a “Register interest” form for retailer enquiries. The form is built using Webflow’s native form element and is processed through Webflow’s form-handling system.

When you interact with or submit the form, Webflow may use session-only form-protection cookies to help confirm that the submission came from a real visitor and to protect against cross-site request forgery. These cookies are strictly necessary and disappear when the browser session ends.

Form submissions may be forwarded to a Tax Back Europe email address and stored in the Webflow project dashboard, where they can be accessed by authorised website administrators. This may include details you provide in the form, such as your name, email address and enquiry details. More information about how we handle personal information is set out in our Privacy Policy.

11. Managing cookies

You can control cookies through your browser settings, including by blocking or deleting cookies. The exact controls depend on the browser you use.

The website will provide a cookie banner when you first visit and a “Cookie Settings” link in the footer so that you can manage optional cookies and similar technologies and revisit your choices later.

Strictly necessary cookies cannot be disabled through our website because they are required for website security and requested website functions.

14. Contact us

For questions about this Cookie Policy or how we use cookies and similar technologies, please contact us at privacy@taxbackeurope.com.